Camera
Required to use the NeoFilm viewfinder and capture photos. Enable it in your device’s app settings if the preview is unavailable.
Support
Quick answers, without the manual.
Start with the common fixes below. If you still need help, email us with your device model, operating-system version, and a short description of the issue.
Camera, photos, and optional location.
Photos and storage
Used when you import an existing image or save an export. On newer systems, you can limit access to selected photos.
Location
Optional. Used for location-based labels or metadata when you choose to enable it. NeoFilm remains usable without it.
Manage purchases through your store account.
Prices, trial eligibility, renewal details, and available products appear in the app before purchase. Billing and cancellation are managed through Google Play or Apple. RevenueCat helps NeoFilm validate access to Pro features.
- Use Restore Purchases after reinstalling or changing devices.
- Confirm you are signed in to the original store account.
- Manage or cancel a subscription in your store account settings.
- Contact support if access is not restored after the store confirms the purchase.
Common questions.
Why is RAW capture unavailable?
DNG RAW depends on the camera sensor and Android camera capabilities reported by your device. Some lenses or devices may support JPEG capture only.
How do I restore NeoFilm Pro?
Open the Pro screen in NeoFilm and choose Restore Purchases while signed in to the same store account used for the original purchase.
Where are my custom recipes stored?
Recipes and settings are stored on your device. Android system backup may include eligible app data when backup is enabled for your Google account.
Why does NeoFilm request location access?
Location is optional and can be used for city labels or photo metadata. Camera and editing features continue to work when location access is denied.
Does NeoFilm support iPhone and Android?
Yes. NeoFilm supports iPhone and Android. Camera capabilities such as RAW and manual controls depend on the device hardware.